Local Number Portability (LNP) requests for Level 3 Communications, LLC will go through the Service Activation LNP group.
Port-Out RequestsLocal Service Requests (LSR) can be e-mailed to LNPportouts@Level3.com. The Subject Field on the e-mail must include the Customer Name and Parent Order Number (PON).
You must follow the guidelines listed under the Mandatory Port-Out Information heading to enable Level 3 to process your Local Service Request.
When requesting a Customer Service Record (CSR) from Level 3, please use the document link below.
CSR Request Form (Microsoft Excel® file)
Customer Service Record requests must be e-mailed to CSRrequest@Level3.com. “CSR Request” must be in the Subject field.
The requesting carrier must use the CSR template included on this page for the order to be processed. Please do not use any spaces or dashes in the template.
CSR requests will be processed within 24 hours of the day of receipt, Monday through Friday, excluding holidays.
Mandatory Port-Out Information
Please use this LSR template for TN port-out order requests. Level 3 only requires the field highlighted in yellow to be filled out on the form.
Please click here for a legend of terms found on the forms.
For a port-out request of 20 or more telephone numbers (TNs), please contact the Level 3 Port-out team at PortoutUpdates@Level3.com or 866-697-5881, option 2 and they will assist.
Carriers must use the LSR Template provided in the link above and submit as an attachment to a standard e-mail. No faxes or zipped files will be processed.
A Letter of Authorization (LOA) from the customer requesting the port must be provided for all modem number ports with each Local Service Request submitted.
Local Service Requests will not be issued a Firm Order Confirmation (FOC) date unless all the numbers on the order have end users assigned to them and are active.
Local Service Requests will be processed four business days from the time of receipt, excluding after hours, weekends and holidays.
Status requests must be sent to Portoutupdates@Level3.com. We will only respond to requests that are outside the four-business-day Service Level Agreement (SLA).
If the Desired Due Date (DDD) requested is less than six business days, the earliest FOC date available will be issued in place of the requested DDD.
Level 3 only escalates LSR requests for proven out-of-service conditions or medical emergencies.
If the request meets these escalation guidelines, you must call the Level 3 Port-Out team at 866-697-5881, option 2 when the LSR is submitted to confirm receipt and acknowledgement.
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